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A multi-skilled MCICM, Prince2, ISEB (Requirements Management) and LEAN qualified leader with extensive experience in Collections / Contact Centres / Project Management and Business Analysis. I am self-motivated, proactive, pragmatic and people focused. My analytical thinking and data analysis skills enable me to create insight from data and create a clear vision for customer focused, cultural and performance transformation whilst building strong stakeholder relationships with demonstrable delivery. I have demonstrated significant value add in a wide range of industries including Financial Services, DCAs, utilities, manufacturing, construction, professional services and retail. As a strategist I am able to plan and manage projects to align business goals with technology and deliver process improvements. My project management/ change/transformation experience covers the full project life cycle in both Agile and Waterfall methodologies with a record of delivery to time, quality and budgetary targets.
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