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John R Watts
John R Watts Consultancy ltd
A change and transformation expert with a focus on project delivery and operational excellence. Builds lasting, mutually beneficial relationships with key internal and external stakeholders to share best practice and drive process and performance improvements across local and national project lifecycles. Possesses the drive, experiences and passion to deliver value for money, enhanced efficiencies and effective operational delivery.
LIVEWEST (FORMALLY DCH / LIVERTY) April 2015 – December 2018
§ Transitioned service to in-house solution through the strategic leadership of over 100 employees to oversee service transformation; developed new service standards for 25,000 properties, which has grown through strategic merger to 35,000 homes and a DLO of just under 300 staff
MEARS GROUP PLC (TUPE TRANSFER TO DCH) March 2014 – April 2015
§ Took ownership of contract during a particular difficult relationship; successfully negotiated and reconciled an end to impasse, built trusted partnerships with stakeholders and led operational and financial delivery.
NVA GROUP February 2011 – March 2014
§ Developed a range of new operational policies and procedures; created an in-house team covering Southern England to enable the realisation of ambitious business growth targets.
§ Mobilised contracts for Exeter City Council and Devon & Cornwall Housing; identified and negotiated commercial property, set up and deployed branch operations.
Hughes Network Systems (Europe) ltd March 1996 – January 2002
Mercury Communications ltd January 1989 – March 1996
Royal Air Force March 1982 – January 1989
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