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CIO and IT & Transformation Consultant; I work with organisations looking to find new ways of working, new operating models & practices & transformation enabling technologies to fuel business growth and value through wide spectrum programme delivery
① RELEASING BUSINESS POTENTIAL BY IDENTIFYING ROADBLOCKS & OPPORTUNITIES► A recent client had experienced an almost 100% failure rate of IT-enabled/supported programmes & a destructive “us and them” blame culture, resulting in significant overspend, system de-integration, data & work duplications & exponential growth in applications. I re-energised delivery teams, introduced a project commissioning team to authorise & co-ordinate work programmes, which streamlined the project commissioning process reducing the final bid response & commissioning time by 45%.
② SETTING THE VISION & CREATING A PATH TO RESULTS ► A not-for-profit organisation embarked on a significant, long-term IT-enabled transformation. I delivered a bespoke customer services healthcare commissioning & delivery application. I created a new operating model that delivered a 98% customer satisfaction rating & allowed the customer services team to handle an increase in workload of 35% with no increase in headcount. The team went on to win a national ‘excellence in customer services’ award. The new application delivered an annual £2M saving in healthcare commissioning.
③ TRANSFORMING ORGANISATIONS TO REDUCE COST, RISK & INCREASE CUSTOMER SERVICE► I consulted with a leading higher education institution with a consistently failing key business unit. My presentation to the leadership board was championed by the vice chancellor & all my recommendations were accepted. The original failure rate was 45% of planned activity being undelivered, this reduced to less than 8% within the first 3 weeks of implementation, and then fell to less than 3%.Happy to chat with old & new colleagues via LinkedIn or email@example.com
Business/Professional Services, Education, FMCG/Retail, Healthcare/NHS/Medical, Leisure/Travel/Hospitality/Sports, Local Govt/Social Services/Police/Justice, Not For Profit & Charity, Technology/IT/Telecom
|Available for Assignment|