The stages of an interim management assignment
The following assignment lifecycle shows how Interim Managers enter, engage with and exit their assignments. The early stages have much in common with consultancy, as the later stages have with project management, but the combination of insightful analysis and results-driven implementation is the differentiating hallmark of the interim management approach.
- Objectives on Entry. The prospective client and Interim make initial contact and explore the requirement sufficiently for the client to be able to decide whether or not to engage the interim manager to address the presenting situation. This is likely to involve a ‘preliminary’ assessment of what the client thinks they want and the boundaries of the interim manager’s contribution. Typically this discussion unfolds over one or more initial meetings and results in the Interim manager’s provisional engagement.
- Analysis and Diagnosis. The interim manager researches the current situation in order to understand it, how it came about and the requirements and perspectives of various stakeholder groups. At this stage a more detailed understanding of the situation is formed as well as possible ways to address it. Issues or problems different from those initially highlighted by the client may come to light at this stage. Diagnosis may run concurrently with the handling of immediate issues and usually takes several days to complete.
- Proposal & Resourcing. Using their expertise and experience, the interim Manager presents a more detailed proposal based on what was found during ‘Diagnosis’ to act as the Interim Assignment objectives and plan. The proposed solution may change significantly from that which was initially envisaged at ‘Entry’ and it is possible that it may challenge the sponsor’s understanding of the situation. However, expecting to be judged by results, the interim manager proposes the solution most likely to be effective. Proposal leads into assignment resourcing, which may also have different solutions to that envisaged by the client.
- Implementation & Delivery. The interim Manager takes responsibility for managing the intervention, project, or solution, tracking progress and conducting periodic feedback reviews with the sponsor. Focused on the task in hand, they get as close to the situation as is necessary, whilst remaining an independent practitioner. They may be managing teams, projects, dealing with crises or transformations or filling a management or executive gap with added value expertise, professionalism and effectiveness.
- Evaluation. You and your customer will compare the proposal and project brief with the outcomes. This may be in the form of quantifiable outcomes such as absolute savings or revenues, increase in market share, reductions in costs or improvements in productivity. Some outcomes may have been determined by percentage. There will also be the qualitative outcomes which may require customer, supplier or other stakeholder satisfaction surveys. The evaluation will enable you to ask permission to publish certain outcomes as part of your value proposition to your next customers.
- Handover & Exit. As the assignment comes to an end, the interim Manager, has ensured that objectives have been met, evaluated and that the client is satisfied. This stage may involve the finalisation of knowledge and skills transfer, sourcing ‘business as usual’ successors, and sharing lessons learnt in the process. Because the interim manager is focused on the success of the assignment and not simply the length of their own tenure, this stage will be carried out professionally. Finishing the engagement may mark the end of the interim manager/Client relationship and sometimes interim managers continue to give occasional ad hoc consultancy depending on the needs of the situation.
Interim managers arrive as if in a helicopter, viewing the scene with clear perspective. Then with a target in mind they land and lead work activities ‘on the ground’. Then when the tasks are done they fly off into the sunset.
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